III. Privacy Statement & Notice
This notice explains how FreightEx.eu collects, uses, and protects your personal data.
1. Who Are We?
FreightEx.eu is a private, non‑commercial project operated by a private individual (name upon request).
You can reach us at info@freightex.eu or by phone at +43 676 69 59 624. When this notice refers to "FreightEx", "we", "our", or "us", it refers to the operator of the FreightEx.eu platform.
2. Why Do We Collect Personal Data?
We collect personal data so that you can create and manage an account, publish availability, search for loads, collaborate with other platform members, and access additional services such as document generation or GPS tracking. The information we gather is limited to what is necessary to provide these services, communicate with you, and maintain platform security.
Whenever we want to contact you for direct marketing, we will ask for your prior consent.
3. Personal Data We Process
The categories of personal data we process, along with their sources, are outlined below:
| Type of personal data | Source |
|---|---|
| First and last name | Provided directly by you during registration or profile updates |
| Business contact details (email address, phone number) | Provided directly by you |
| Company identification and licensing documents | Provided by you when required for verification |
| Metadata such as IP address, device identifiers, and browser information | Collected automatically when you visit FreightEx.eu (via cookies and similar technologies) |
| Usage data (page views, actions within the platform, time spent) | Collected automatically to improve user experience |
| Location data (for optional GPS tracking features in our mobile tools) | Provided by you and collected with your device-level permission |
We also use cookies and similar technologies to remember your preferences and enhance your experience. You can learn more on our dedicated Cookie Policy page.
4. How We Use Personal Data
- To publish and manage listings for cargo, warehouses, and vehicles.
- To match you with potential partners and notify you about relevant opportunities.
- To respond to enquiries and support requests submitted via our contact forms.
- To deliver additional platform features such as messaging, document generation, and GPS-based services.
- To protect the integrity of FreightEx.eu through security monitoring and fraud prevention.
5. Legal Bases for Processing
We rely on the following legal grounds under the the GDPR:
- Performance of a contract or steps taken at your request before concluding a contract.
- Consent for specific processing activities such as marketing communications.
- Legitimate interests of FreightEx Ltd. or third parties, provided those interests are not overridden by your rights and freedoms.
6. Legitimate Interests Pursued
- Maintaining secure and reliable communication with users.
- Improving and monitoring the performance of FreightEx.eu.
- Verifying the authenticity of company profiles and published information.
- Ensuring that users entering into agreements via FreightEx.eu are duly authorised and compliant.
7. Processing Based on Consent
Where processing is not required by contract, law, or legitimate interest, we will only process your personal data with your explicit consent. You can withdraw consent at any time by emailing our Data Protection Officer at dpo@freightex.eu or info@freightex.eu. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
8. Disclosure to Third Parties
We may disclose personal data to carefully selected third parties only when necessary:
| Third-party type | Data shared | Purpose |
|---|---|---|
| Service providers (platform hosting, customer support, marketing operations) | Names, business contact data, and relevant service details | Provision, maintenance, and optimisation of FreightEx.eu |
| Analytics providers (for example Google) | Metadata and usage metrics | Monitoring performance and improving user experience |
| Advertising partners (for example Meta/Facebook) | Pseudonymised identifiers and usage metrics | Delivering and measuring direct marketing, with your consent where required |
Whenever we engage processors, we ensure they offer adequate safeguards and process data only according to our instructions.
9. Storage Period
| Personal data | Retention period |
|---|---|
| Profile information (names, contact details, company data) | For as long as necessary to provide the services or until your account is closed, unless longer retention is required by law |
| Metadata and usage logs | For no longer than necessary to fulfil the purposes described above or until the services or website are discontinued |
| Marketing consents | Until you withdraw consent or the campaign concludes, whichever occurs first |
10. Your Rights as a Data Subject
While we process your personal data, you have the right to:
- Access - request a copy of the personal data we hold about you.
- Rectification - request correction of inaccurate or incomplete data.
- Erasure - request deletion of your data in certain circumstances ("right to be forgotten").
- Restriction - request that we limit processing under specific conditions.
- Portability - request that we provide your data in a portable format or transfer it to another controller.
- Objection - object to processing based on legitimate interest or to direct marketing.
- Objection to automated decision-making - object when decisions are made solely by automated means, including profiling, that produce legal or similarly significant effects.
If we refuse a request, we will explain why. You may then lodge a complaint with a supervisory authority.
11. Complaints
If you wish to complain about how we handle your personal data, please contact our Data Protection Officer first:
Data Protection Officer - FreightEx Ltd.Email: dpo@freightex.eu
Phone: +43 676 69 59 624
You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehoerde):
Barichgasse 40-421030 Vienna, Austria
Email: dsb@dsb.gv.at
Phone: +43 1 52 152-0
Website: https://www.dsb.gv.at
12. Additional Information
How will FreightEx.eu contact me?
We aim to communicate responsibly and only about relevant platform matters. Any information you provide is handled with appropriate organisational and technical safeguards to prevent unauthorised access or disclosure.
Can I find out what personal data FreightEx.eu holds about me?
Yes. Upon request we will confirm whether we process your data and provide the information listed below:
- Identity and contact details of the controller and, where applicable, its EU representative.
- Contact details of our Data Protection Officer.
- The purposes and legal grounds for processing.
- The legitimate interests pursued, if applicable.
- The categories of personal data being processed.
- The recipients or categories of recipients to whom the data have been or will be disclosed.
- Information on transfers to third countries or international organisations and the safeguards in place.
- The envisaged storage period.
- Your rights to rectification, erasure, restriction, objection, and portability.
- The right to withdraw consent at any time.
- How to lodge a complaint with a supervisory authority.
- Whether the provision of data is a contractual requirement and the possible consequences of not providing it.
- The source of personal data when not obtained directly from you.
- The existence of automated decision-making, including profiling, and meaningful information about the logic involved and potential consequences.
What identification is required?
If we are unable to verify your identity via your account credentials or registered contact details, we may ask you to provide a copy of a government-issued identity document (such as an ID card, driving licence, or passport) before releasing data. We will only use this information to confirm your identity.